Terms of Service

Last Updated: August 1, 2026

Welcome to OGUS. These Terms of Service ("Terms") govern your access to and use of the OGUS website, products, and services. Throughout these Terms, "OGUS," "we," "us," and "our" refer to OGUS Sports Supplies Trading, a business registered in the Republic of the Philippines under DTI Registration No. 8172110 with registered business address at 7 Napa St. Laguna BelAir 4 Santa Rosa City, Laguna.

By accessing our Website or placing an order, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our Website.

1. About OGUS

OGUS is a Philippine-based sporting goods brand that designs and sells pickleball paddles, paddle sets, accessories, and related equipment through our official website and authorized sales channels.

OGUS is a Philippine-based sporting goods brand that designs and sells pickleball paddles, paddle sets, accessories, and related equipment through our official website and authorized sales channels.

2. Eligibility

By placing an order, you confirm that:

  • You are at least 18 years old or are using the Website under the supervision of a parent or legal guardian.
  • The information you provide is accurate, complete, and up to date.
  • You are authorized to use the payment method provided.

3. Products

We strive to ensure that product descriptions, specifications, images, and pricing are accurate. However, we do not guarantee that all information is free from typographical errors or omissions.

Product availability is subject to change without prior notice. We reserve the right to discontinue or modify products at any time.

Product images are provided for illustrative purposes. Actual colors and appearance may vary slightly depending on your device display and manufacturing variations.

4. Pricing and Payment

All prices displayed on the Website are in Philippine Pesos (PHP) unless otherwise stated.

Prices, promotions, and discounts may change without prior notice.

If a pricing or listing error occurs, OGUS reserves the right to cancel or refuse an order before it has been shipped. If payment has already been received for such an order, a full refund of the amount paid will be issued using the original payment method whenever reasonably possible.

We accept the payment methods displayed during checkout. The availability of payment methods may change without prior notice.

Payment must be successfully completed before an order is processed for shipment.

5. Orders

Submitting an order does not automatically constitute acceptance of that order.

We may contact you to verify information before processing your purchase, including your shipping address or contact details.

OGUS reserves the right to decline or cancel an order if we reasonably believe it:

  • contains inaccurate or incomplete information;
  • appears fraudulent or unauthorized;
  • violates applicable laws; or
  • cannot be fulfilled due to inventory limitations or other operational reasons.

If payment has already been made for a cancelled order, we will issue an appropriate refund.

6. Shipping and Delivery

Shipping times shown on the Website are estimates only.

Actual delivery may vary depending on:

  • courier operations;
  • destination;
  • weather conditions;
  • holidays;
  • natural disasters; or
  • other circumstances beyond our reasonable control.

Customers are responsible for providing a complete and accurate shipping address.

If additional delivery information is required, OGUS may contact the customer before dispatching the order.

7. Warranty & Returns

Our warranty coverage, return eligibility, and refund process are governed by our separate Warranty, Returns & Refund Policy, which forms part of these Terms.

Please review that policy before making a purchase.

8. Intellectual Property

Unless otherwise stated, all content on this Website, including but not limited to:

  • the OGUS name;
  • logos;
  • product names;
  • graphics;
  • photographs;
  • videos;
  • website design;
  • written content; and
  • other intellectual property,

belongs to OGUS and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used for commercial purposes without prior written permission from OGUS.

9. Limitation of Liability

To the fullest extent permitted by applicable law, OGUS shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of our website or products.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited under applicable Philippine law.

10. Dispute Resolution

At OGUS, we are committed to resolving customer concerns fairly, promptly, and in good faith.

If you have any questions or concerns regarding your order, we encourage you to contact us at support@ogus.ph before initiating a payment dispute or chargeback with your bank or payment provider. Most concerns can be resolved through our customer support process.

Requests involving defective products, incorrect items, damaged deliveries, returns, refunds, exchanges, or warranty claims will be handled in accordance with our Warranty, Returns & Refund Policy.

To help protect our customers and our business from unauthorized transactions and payment fraud, OGUS reserves the right to review, verify, place on hold, or cancel orders when reasonably necessary. We or our payment service providers may perform automated or manual verification checks before processing an order. Where appropriate, we may request additional information to verify the legitimacy of a purchase.

If a payment dispute or chargeback is initiated, OGUS may provide relevant information—including transaction records, order details, communication history, courier tracking information, and proof of delivery—to the applicable payment processor, financial institution, or card issuer to assist in resolving the dispute.

If a concern cannot be resolved through our customer support process, both you and OGUS agree to make reasonable efforts to resolve the matter through good-faith discussions before pursuing formal legal action.

These Terms of Service shall be governed by and construed in accordance with the laws of the Republic of the Philippines. Any legal action arising from these Terms or purchases made through the OGUS website shall be brought before the appropriate courts of the Philippines, unless otherwise required by applicable law.

Nothing in these Terms limits or excludes any rights available to consumers under applicable Philippine laws, including the Consumer Act of the Philippines.

11. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the Republic of the Philippines.

12. Acceptable Use

You agree not to:

  • use the Website for unlawful purposes;
  • interfere with or disrupt Website operations;
  • attempt unauthorized access to our systems;
  • submit false or misleading information; or
  • engage in activities that may harm OGUS or other users.

13. Privacy

Your use of the Website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

14. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business, products, legal requirements, or Website operations.

The updated version will be posted on this page together with its revised effective date.

Continued use of the Website after changes have been posted constitutes acceptance of the revised Terms.

15. Contact Us

If you have any questions regarding these Terms, please contact us:

OGUS Customer Support

Email: support@ogus.ph

Website: https://ogus.ph

We appreciate your trust in OGUS and look forward to being part of your pickleball journey.