Shipping
At OGUS, we aim to process and ship every order as quickly and carefully as possible so you can get on the court sooner.
Order Processing
- Orders placed before 2:00 PM (Philippine Time) on business days are generally processed on the same day.
- Orders placed after 2:00 PM, on weekends, or on Philippine public holidays will be processed on the next business day.
- During promotional periods, holidays, or other high-volume periods, order processing may take slightly longer.
Once your order has been processed and handed over to our courier partner, you will receive a shipping confirmation along with your tracking information (where available).
Estimated Delivery Times
Estimated delivery times begin after your order has been processed and shipped.
| Destination | Estimated Delivery Time |
|---|---|
| Metro Manila | Same day to 1 business day* |
| Provincial Luzon | 1–3 business days |
| Visayas | 5–7 business days |
| Mindanao | 5–7 business days |
*Same-day delivery is subject to courier availability, order cutoff time, and service coverage.
Please note that these are estimated delivery times only. Actual delivery may vary depending on your location, weather conditions, courier operations, holidays, and other circumstances beyond our control.
Shipping Address
Please ensure that your shipping address, contact number, and recipient information are complete and accurate before placing your order.
OGUS is not responsible for delays or additional shipping charges resulting from incorrect or incomplete shipping information provided by the customer.
Tracking Your Order
Once your order has been shipped, you'll receive tracking details so you can monitor your shipment's progress.
If you have not received your tracking information within one business day after placing your order, please contact us at support@ogus.ph.
Delivery Delays
While we work with reliable courier partners, unexpected delays may occasionally occur due to:
- Weather conditions
- Natural disasters
- Public holidays
- High shipment volumes
- Courier operational issues
- Other events beyond our reasonable control
We appreciate your patience should any of these situations arise.
Questions
If you have any questions regarding your shipment or delivery, please contact us at:
Email: support@ogus.ph