Warranty, Returns & Refund Policy

Every OGUS pickleball paddle is backed by a 90-Day Limited Warranty covering structural failures caused by defects in materials or workmanship under normal playing conditions.

This warranty covers approved claims for manufacturing defects and eligible product issues.

If your order arrives incorrectly, damaged, or you believe your paddle has a manufacturing defect, please contact us at support@ogus.ph.

If your claim is approved, we’ll replace your paddle with the same model. If a replacement is unavailable, we’ll issue a refund to the original payment method used for the purchase.

What’s Not Covered

  • Normal wear and tear from regular play, including scratches, scuffs, paint chips, faded graphics, surface texture or grit wear, and edge guard scrapes.
  • Worn grips or grip tape
  • Damage caused by striking the paddle against the ground, fences, net posts or other hard surfaces
  • Damage caused by misuse, abuse, neglect, unauthorized modifications or improper storage
  • Accessories and consumable products, including overgrips, edge tape, pickleballs, paddle care kit, paddle sleeve, paddle bags and similar items, unless they arrive damaged or incorrect.

Warranty claims are subject to inspection and approval by OGUS. This warranty applies only to the original purchaser and is non-transferable.

How to Submit a Warranty Claim

Please contact support@ogus.ph with your:

  • Proof of purchase
  • Photos or videos of the paddle, and
  • A brief description of the issue.

If your claim appears to be covered under this warranty, we’ll provide instructions on how to return the paddle for inspection. Please allow up to 5 business days for us to review and verify your warranty claim after we receive the returned paddle.

Additional Warranty Information

  • Each paddle is eligible for one warranty replacement during the 90-day warranty period.
  • A replacement paddle does not restart, renew, or extend the original 90-day warranty, which begins on the date of the original purchase.
  • OGUS reserves the right to decline warranty claims determined to be fraudulent, abusive, or inconsistent with the intent of this warranty policy.
  • The original paddle must be returned to OGUS before a replacement or refund is processed, unless otherwise instructed by OGUS.

Thank you for choosing OGUS!

We appreciate your support and look forward to being part of your pickleball journey.