FAQs
Questions before you hit the court?
Find quick answers about OGUS products, shipping, warranty, and support.
Still need help?
Reach out to OGUS for help choosing the right gear or checking order details.
Choose based on your play style. If you want more control, look for balanced weight and a comfortable grip. If you want more power, consider a paddle with a stronger face and responsive feel.
Whether you're buying your first paddle, upgrading your gear, or just looking for accessories, each product page includes recommendations on who it's best for and its key features. If you're still unsure, feel free to contact us—we'd be happy to help.
Orders are typically prepared within 1–2 business days after payment is confirmed.
Estimated delivery:
- Metro Manila: 1–2 business days
- Luzon: 2–5 business days
- Visayas & Mindanao: 4–8 business days
Once your order ships, we'll email you a tracking number.
We accept the payment methods displayed during checkout. Available payment options may change as we continue expanding our payment methods to make checkout more convenient.
Some OGUS products are covered by a Limited Warranty against manufacturing defects. Warranty coverage varies depending on the product. Please refer to the product page or our Warranty Policy for complete details.
Yes. OGUS is designed as a premium pickleball gear brand, including paddles and accessories that support your game.
You may use the contact section on the website for product questions, order support, or partnership inquiries.
You may also email us anytime at support@ogus.ph.
We'll do our best to respond as quickly as possible.